Booking conditions, commercial and cancellation policies – “Tolasudolsa”
It is important to carefully read the booking and commercial conditions below. Each reservation, after its confirmation, has the value of a contract according to current Italian legislation. The contract is binding for those who make the reservation and for all the other subjects mentioned in the same, including minors.
In order to guarantee the highest quality of all our services, favor the correct functioning of all our processes, improve the experience and offer a peaceful and safe holiday for all our guests, Tolasudolsa has decided to implement strategies to -hoc that may need to be modified with the entry into force of new or amended regulations (click here to learn more about the Rules & FAQs).
All guests of Tolasudolsa are required to respect the rules and normal practices that allow for good coexistence.
Different times can be agreed, such as shifts, to take advantage of breakfast and/or extra meals and during MTB excursions.
A Lot of little attention. A more personal service. And lots and lots of space, all for guests!
You can book online. This process is definitely the cheapest, the fastest and allows you to have a booking confirmation with a very close feedback:
- Using Direct Link to the Booking Engine, Where you will find many price and discounts options
- Or on our web site
Alternatively it is possible to send a request of availability. This mode will not recommend it if you intend to book for the same day or the next:
- through The website in the contact section
- e-mail a firstname.lastname@example.org
- WhatsApp al +39.3312946881
and wait for our reply. Following the request, an offer (not binding) will be sent. The reservation is to be considered confirmed only after our written communication reporting the total price of the stay and after the payment of the deposit, which must be carried out within 3 days of our confirmation. If payment did not take place in the required times, the reservation is to be considered canceled.
The reservation becomes binding for Tolasudolsa only upon receipt of a copy of the payment receipt of the confirmatory deposit or credit card data on which to make the authorized withdrawal.
Following each confirmed booking, regardless of the channels used to make it, Tolasudolsa it will commit to sending a confirmation e-mail or a summary voucher to be exhibited at check-in. Booking confirmation implies acceptance of our cancellation and payment terms. We kindly ask you to check the accuracy of the aforementioned confirmation data and to communicate any anomaly as soon as possible. Communication must be received no later than 4 days from receipt of the same. After this deadline, no responsibility for any inaccuracies.
To make changes to the booking it is necessary to contact the owner Valeria Bertoli, which will do everything possible to satisfy the request. However, the fulfillment of this request cannot be guaranteed a priori. In case of moving the reservation, towards a period for which the price should be higher than the amount paid, the guest is required to pay the difference, subject to different agreements between the parties.
1.1 Pre check-in and Documents
Especially in this period of coexistence with COVID-19 It is important to try to limit personal contacts so, as required by the regional protocols issued, we have implemented a procedure through which guests will be asked to register on our website. In this way you can proceed with a pre check-in By sending valid identity documents (for all guests, including children).
Upon arrival, it will be mandatory to present an identification document for each guest, even a minor.
2. Extra Services
Exclusively for those staying at Tolasudolsa, It will be possible to have dinner or lunch by an agreement with a minimum prior notice of 1 day before check-in.
We are very careful in the preparation of dishes for those who have specific intolerances, allergies, needs or food styles. This is not less, in our kitchen we use products containing allergens (eg peanuts, flour, nuts, dairy products, soy, eggs, etc.) and therefore we cannot guarantee a total absence of cross-contamination. Ask our staff, you will advise the most suitable solutions to you.
The choice of the agreed menu It was made to be able to offer a “tailor-made” experience and to avoid waste or overproduction.
You can choose between 3 types of Menus, Where prices are per person / meal
Lightweight Menu, 2 courses at € 17,00=
It includes: Appetizer + first or second, dessert, ¼ bulk wine, mineral water, coffee
Home Made Menu, 3 courses at € 22,00=
it includes: appetizer, first, second, 1/2 of wine, mineral water, coffee
Traditional tasty menu, 4 courses(**) at € 27,00=
It offers typical dishes based on mushrooms, truffles or game and trout (always second season) and includes: Appetizer, first, second, dessert, 1/2 of wine, mineral water, coffee.
(**) For this menu, 2 days of minimum notice are needed.
The dishes vary according to the seasons and propose the combination with wines suitable for the dishes agreed in the menu itself. The menu is possibly agreed by time and implemented on the basis of the number of persons envisaged and in relation, as far as possible, the needs will be asked to communicate what foods are not to appreciate.
Mountain Bike Tours with Guide
With our guide Giorgio, upon arrival, bikers will make a brief briefing where they will analyze and check the level of experience, the preparation and bike of the participant / I in order to offer a “tailor-made” excursion, both In terms of duration and difficulties.
Notice per booking: 2 days minimum
Time and place of meeting : Tolasudolsa, Località sambuceto 208, 43053 Compiano (PR) – I T A L Y
Exclusions: Lunch or tastings, bike rental
1 Day Tour
Duration: Departure: about at 9.00 am – Return: about 3.00 pm, excluding breaks
Rates: For single or group up to 4 bikers: € 50.00 = each – per group from 5 to 8 bikers: € 150.00 = a day to be divided between the participants
Duration: Departure: about at 9.00 – Return: about at 13.00, exclusing breaks/span>
rates: For single or group up to 4 bikers: € 35.00 = each – per group from 5 to 8 bikers: € 85.00 = a day to be divided between the participants
3 Payment and prices
Our prices are in Euros per room per day, and mainly include:
- Breakfast (for rates that include it)
- bathroom and bed linen
- hair dryers in the bathrooms
- shower gel and shampoo
- free wifi, with access through the guest’s social profiles
- Possibility of washing/drying mtbikers’ technical clothing
- Recovery or transfer of mtbikers by van
- free transfer from/to Borgo Val di Taro railway station
- use of fridge, crockery and kettle in the common dining room
- everything specified in the booking confirmation.
The services used or the drinks consumed as an extra, compared to what was agreed, will be paid the evening before check-out.
General conditions, linked to the type of rate chosen by the guest:
By choosing the STANDARD RATE, we will ask for a deposit to guarantee the reservation, equal to approximately 50% of the total amount of the stay. The final confirmation of the booking will be sent following receipt of the deposit.
By choosing the NON-REFUNDABLE rate, you will benefit from a discount and we will ask for the balance of 100% of the stay at the time of booking.
For the confirmation deposit of 50% or the balance of 100% of the stay, payment is required (excluding optional services if not already included in the chosen rate) no later than 3 days from the booking confirmation date. In case of non-receipt of the deposit or the balance within the indicated terms, the reservation will be void.
At check-in or the evening before check-out, the total balance of the stay will be required and we accept payments with:
- credit cards Cartasi, Visa o Mastercard
Payments by checks or “Vacation Bonus” are not accepted.
|For Payments with Bank Transfer The data is as follows:
Banca: CRÉDIT AGRICOLE, Agenzia di Borgo Val di Taro (PR)
registered to : Tolasudolsa di Bertoli Valeria
Other payment methods, as an alternative to bank transfer, can be:
Tolasudolsa Reserve the right to check the validity of the credit card before the guest’s arrival by requesting a pre-authorization to the membership circuit. Through pre-authorization, the temporary availability of the total amount of the stay is guaranteed, or its part to ensure that the credit card is valid. No amount is collected. The pre-authorization automatically expires after 20 days from the date requested and the amount is released. In the event of a pre-authorization with a negative result, the guest will be warned and the reservation will be canceled. In this case Tolasudolsa will have no obligation towards the customer.
3.2 Prolongation of the stay
The prolongation of the stay requires an additional booking and is subject to availability and possible tariff changes.
4. Cancellation policy
Each booking cancellation must be communicated in writing.
As required by the civil code to art. 1385, the deposit or the balance will not be refundable. Tolasudolsa however, it provides two ways that meet guests who will delete, Excluding bookings in August, in particular :
- For cancellations with a minimum prior notice of 48 hours before check-in the deposit or the balance can be used later (within max 12 months solar) and a voucher will then be issued;
- For cancellations communicated with 15 days minimum prior to check-in, Tolasudolsa may decide to make a part or the entire amount of what is paid.
No refunds It is up to the guest who decides to interrupt the stay already undertaken and is therefore required to pay the entire stay booked.
In the event of a lack of presentation, the deposit or balance will be held, or the full cost of the reservation will be charged to the credit card.
5 Causes of force majeure
Tolasudolsa declines all responsibility for disservices due to lack of supplies, accidental failures of the equipment or other causes of force majeure (including the closure of national borders or areas that include our territories, decided by the competent bodies).
We decline all responsibility for direct or indirect damage caused by other guests, atmospheric events, natural disasters, epidemics, diseases, accidents and thefts.
7 Tourist tax
The tourist tax is not included in the room rate and must be paid on the day of arrival, except for the exemptions and reductions provided for by the municipal regulation.
In the event of overbooking, caused as a result of a clear error on the part of our staff (no OTA), we undertake to promptly notify the customer and possibly to:
- agree on a different date of stay, if of interest to the guest
- an accommodation in the area (maximum 15 km away), similar or superior to the one for which the reservation was made;
- any transport to the new accommodation.
- an information call to the new destination.
Any critical issues must be promptly reported to the owner in order to allow timely intervention.
If immediate intervention, in relation to the circumstances, is not possible, the owner will take care to verify, via email, the report received within the term of 30 days communicating the relative outcome.
Any reimbursement, proportionate to the damage that will be ascertained, can be disbursed in the form of a voucher to be used for future bookings.
10 Other terms and conditions
For all terms and conditions not expressly listed in this policy, such as, by way of example, check-in and check-out times, cleaning times, special treatments, etc., what is stated in the booking confirmation or what is indicated in the Regulations, which represent the only documents essential for the use of all the services booked.
Do not hesitate to contact us at the following address:
The owner of Tolasudolsa, Valeria Bertoli, is always available for all your requests.
Last update: May 19th, 2023