Booking & Cancellation Terms | Tolasudolsa B&B

Before confirming your stay, we invite you to read our booking and cancellation conditions outlined below. Welcome to Tolasudolsa. Every reservation, following its written confirmation and the payment of the deposit, holds the value of a contract under current Italian legislation. The contract is binding for the person making the booking and for all other individuals mentioned therein, including minors.

In order to guarantee the highest quality of all our services, promote the smooth running of our operations, and offer a peaceful, welcoming, and safe holiday, we ask all guests to respect the standard practices of good coexistence and the house rules.

1. Booking Methods

To reserve your stay in the Upper Val Taro (Parma), you can proceed through the following methods:

• Direct Online Booking (Highly Recommended): Via the direct link to our Official Booking Engine (Kross Travel) or on our website. This process is the most economical and immediate, allowing you to lock in your room in real-time at the best rate options and with dedicated discounts.
• Manual Availability Request: Via the contact section of the website, by email to info@roomsbreakfastmtb.it, WhatsApp at +39 331 2946 881, or through Facebook Messenger. Following the request, a personalized and non-binding offer will be sent.

A reservation is to be considered definitively confirmed only after our written communication providing the summary of the stay and following the payment of the confirmation deposit or the submission of the requested data, which must be received within 3 days of our option. If payment is not made within the required time, the reservation is understood to be void.

Following confirmation, Tolasudolsa will send a summary voucher to be presented (also in digital format) at check-in. The validation of the stay implies full acceptance of the current booking and cancellation conditions. We kindly ask you to check the accuracy of the data and to notify us promptly, and within 4 days of receipt, of any discrepancies.

2. Online Pre-Check-in and Mandatory Documents upon Arrival (No Exceptions)

In order to reduce waiting times upon arrival and ensure compliance with Italian Public Safety regulations, we have implemented an online Pre-Check-in procedure on our website.

3. Cancellation Policies and Flexibility

We know that unexpected events can happen, and our goal is always to find a common ground. In line with the provisions of Art. 1385 of the Italian Civil Code regarding confirmation deposits, we have structured a clear and proportionate cancellation policy, valid for cancellations communicated in writing:

• Notice of 5 days or more prior to check-in: Tolasudolsa reserves the right to evaluate the specific situation and may decide to return a portion or the full amount of what was paid.
• Notice of 4 or 3 days prior to check-in: The amount paid is not lost. A voucher of equal value will be issued, usable for a future booking within a maximum of 12 calendar months.
• Notice of 2 days (48 hours) or less prior to check-in: Close to the stay, the voucher option will unfortunately no longer be applicable, and the deposit or balance paid will be entirely retained.
• High Season and Special Events: During the months of peak attendance — identified as July, August, and September — on long weekends, annual holidays, and on the occasion of significant events in the area (e.g., Rallies, Mushroom and Truffle Fairs), we reserve the right not to grant flexibility (refunds or voucher issuance) according to our general booking and cancellation conditions, in order to protect the sustainability of our small family structure.
• No Show and Early Departures: In case of failure to show up without communication (No Show) or in case of early interruption of a stay already underway, the guest is required to pay 100% of the total amount of the booked stay.

4. Prices and Included Services

Our prices are expressed in Euros per room per day and include:

• VAT and breakfast (from an à la carte menu).
• Complete set of bed and bath linen, hairdryer.
• Free Wi-Fi connection.
• Use of refrigerator and kettle in the common room.
• MTB clothing laundry service and secure overnight storage.
• Transfer service to/from Borgo Val di Taro railway station.

5. Tariff Conditions & Payment Methods

• STANDARD RATE: Requires a deposit payment equal to approximately 50% of the total amount within 3 days of confirmation. The balance is settled at the property.
• NON-REFUNDABLE RATE: Offers an exclusive discount. Requires a 100% full balance payment at the time of booking (within 3 days).

6. Complaints and Feedback

Your total satisfaction is our priority. We recognize that inconveniences can occur and we wish to resolve them with complete transparency:

• Immediate Reporting: Any disservice found in the room or common areas must be promptly reported to Valeria Bertoli during your stay. This will allow us to take immediate action.
• Formalized Management: Should an immediate intervention not be possible, the guest is invited to formalize the report via email. We will acknowledge and respond to the communication within 30 days.
• Resolution: Any potential reimbursement can only be issued in the form of a compensatory voucher for future bookings. No ex-post monetary refunds will be made if the issue was not reported during your stay.

7. Unexpected Events, Damages, and Overbooking Management

Tolasudolsa declines all responsibility for disruptions due to external utility failures (electricity, water, internet) or force majeure events. Guests are civilly liable for any damage caused to the premises or furnishings. In the event of an obvious material overbooking error by our staff, we undertake to alternatively propose a different date or accommodation in the area (max 15 km) of a similar standard, managing the transfer.

For all terms not expressly listed in this policy, the details stated in the written confirmation or the Regulations shall prevail. Thank you for reading our booking and cancellation conditions.